Field Service Manager - oversees and directs service teams providing on-site support and technical assistance, managing field operations, and ensuring customer satisfaction through efficient scheduling, quality service delivery, and effective team performance. 
Here's a more detailed breakdown of the role:
Key Responsibilities:

• Team Leadership and Management:
  • Hiring, training, and motivating field service technicians. 
  • Assigning territories, schedules, and resources to staff. 
  • Monitoring team performance, providing feedback, and identifying areas for improvement. 
  • Ensuring adherence to company policies and procedures. 
• Field Operations Management:
  • Coordinating and scheduling field service activities, including installations, repairs, and maintenance. 
  • Managing work orders, inventory, and equipment. 
  • Ensuring timely and efficient completion of service tasks. 
  • Tracking and reporting on field service activities and performance. 
• Customer Relationship Management:
  • Serving as a primary point of contact for customers regarding service issues. 
  • Addressing customer concerns and ensuring customer satisfaction. 
  • Building and maintaining strong relationships with customers. 
• Quality Assurance:
  • Ensuring that all service work meets quality standards and customer expectations. 
  • Conducting quality checks and gathering customer feedback. 
  • Implementing and refining service protocols. 
• Problem Solving:
  • Identifying and resolving technical issues in the field. 
  • Developing and implementing solutions to improve service delivery. 

Please Apply Now  or send latest resume to shaneb@energysalesresources.com for immediate and confidential consideration

 

Shane Barth
Managing Principal Recruiter
ESR | Energy Sales Resources
0: (321) 236-1161 | M: (404) 697-6100
shane@energysalesresources.com
www.energysalesresources.com
Linkedin:  https://www.linkedin.com/in/shanebarth/